Effective January 4, 2016

Revision Date May 14, 2016

We at BookEnds® are appreciative of your business and it is our intent to provide the best possible service in making your university endeavours a little less stressful.

PURCHASING TEXTBOOKS

Textbooks (new or pre-owned) purchased from BookEnds® will become your property.

PRICING AND AVAILABILITY

Prices and availability of products on the website are subject to change without notice. Products listed may be unavailable from time to time. We have multiple supply sources and will do our best to update our inventory in a timely manner.

TEXTBOOK SOURCING

Our textbook sourcing services are intended to find textbooks that you need but find it hard to source. This a paid service in which a request is made will all relevant information, your request is processed within 2-3 days after which a quotation with relevant cost is sent to you. Textbook sourcing may take up to 3 weeks for delivery of textbook. This service is open to students and the general public.

TEXTBOOK BUYBACK SERVICE

This unique service gives you the opportunity to resell your textbooks to us at a price as quoted by us. This service is open to students and the general public. Conditions will apply. Please note we will only purchase textbooks related to studies at the tertiary level. Purchases are at the discretion of our team at BookEnds®. The process involves making a buyback request after which a response and a quote is sent within two (2) business days. Once quote is confirmed, shipping and payment arrangements will be made.

PROCESSING ORDERS & PURCHASES

All purchases will take 1-2 business days to process and ship out. Please note that there may be certain orders that we are unable to accept or otherwise process and therefore, must cancel. We reserve the right, at our sole discretion, to refuse, modify, or cancel any order for any reason.

We may also require additional verification or information before accepting or processing any order. While we will make every reasonable effort to contact you by phone or email if additional information is required, if we are unable to reach you via the contact information you provided, or you do not reply to us within the allotted time frame, we will cancel your order and reimburse payments previously made based on original cost of product purchased.

SHIPPING

We intend to provide a shipping service that meets your demands. For more information on our shipping package, contact us.